Raise a Complaint
Something not working the way it should? Tell us and it reaches a named owner with a tracked reference number, not a black hole.
Submit
Share the details below. You get an instant reference number to track the complaint.
Acknowledge
Our support desk confirms receipt and assigns an owner within one business day.
Investigate
A named engineer reproduces and diagnoses the issue, keeping you updated as work progresses.
Resolve
We confirm the fix with you, close the complaint and share a written summary.
Tell us what went wrong
Every complaint gets a reference number and a named owner. Fields marked with * are required.
Response commitments
- Acknowledgement1 business day
- First status update2 business days
- Resolution target7 business days
- Critical outages24/7 response
Grievance officer
Unhappy with how a complaint is handled? Escalate to the grievance officer, who reviews every case end to end.
Grievance Officer, ERPTron
Reach us directly
Bengaluru · Karnataka
187 Ground Floor, Purna Prajana layout
4th Main Road, Banashankari 5th stage
BENGALURU, KARNATAKA 560061
Durgapur · West Bengal
ERPtron House, A-33, Moulana Azad Sarani
City Center, Durgapur - 713216
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